What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging
  • Swing tags still attached


What items are non-refundable?

  • Sale items, we only offer an exchange or Credit note
  • Earrings
  • Swimwear without hygine sticker intact


Are there any charges for return?

  • You are responsible for return shipping charges
  • Original shipping charges is non-refundable
  • You are liable for the package until it has been delivered to us so we recommend you sending the item tracked incase the parcel goes missing.


How do I return?

  • Please fill out our returns form ensuring you tick refund or exchange and select one the return reason codes.
    • Enclose the completed returns form with your parcel.
    • Return to: The Lifestyle Village, 1A South Street, Bishops Stortford, Herts, CM23 3AB 

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed
    • Credit will automatically be applied to your original method of payment, within 10 business days.